{"_id":"543d31d6a10ab32000b3aa70","parentDoc":null,"project":"542998547a6b69080076806e","__v":10,"is_link":false,"version":{"_id":"542998547a6b690800768071","__v":9,"project":"542998547a6b69080076806e","createdAt":"2014-09-29T17:35:16.249Z","releaseDate":"2014-09-29T17:35:16.249Z","categories":["542998547a6b690800768072","5433027990d63b1c0030c0f1","5433028190d63b1c0030c0f2","5433028d9a2b451a00ad4508","5433055790d63b1c0030c10a","5461417d37e5bc200049e1e4","54624066ddd31b0800a58db4","54625de66d1f1010002f3901","54d309955616470d0013cc55"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"category":{"_id":"54625de66d1f1010002f3901","pages":[],"__v":0,"project":"542998547a6b69080076806e","version":"542998547a6b690800768071","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2014-11-11T19:05:10.379Z","from_sync":false,"order":1,"slug":"basics","title":"Basics"},"user":"542998207a6b690800768069","updates":["5461338892398320003c7bfe"],"next":{"pages":[],"description":""},"createdAt":"2014-10-14T14:23:18.651Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"basic_auth":false,"results":{"codes":[]},"try":true,"auth":"never","params":[],"url":""},"isReference":false,"order":3,"body":"[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Frequently Asked Questions\",\n  \"body\": \"####Payments\\n1. [How often does SuperRewards pay customers?](#often)\\n2. [Is there a minimum payment threshold?](#minimum)\\n3. [What payment methods does SuperRewards offer?](#methods)\\n4. [How do I submit my payment information?](#payment-info)\\n5. [What currency do I get paid in?](#currency)\\n6. [How do I obtain my bank wire information?](#bankwire)\\n7. [Can international sites/apps use SuperRewards?](#international)\\n8. [How does SuperRewards handle VAT taxes](#vat)\\n\\n####Offer Wall Implementation\\n1. [Where can I implement SuperRewards?](#implement)\\n2. [Can I customize the look and feel of my Offer Wall?](#customization)\\n3. [How does SuperRewards rank offers?](#offer-rank)\\n4. [Can I choose which offers I wish to show?](#offer-choice)\\n\\n####User Acquisition/Installs\\n1. [Can I purchase installs from SuperRewards?](#installs) \\n\\n\\nIf you have further questions, don't hesitate to email your Account Manager or [support:::at:::playerize.com](mailto:support@playerize.com).\"\n}\n[/block]\n\n[block:html]\n{\n  \"html\": \"<a name='often'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"How often does SuperRewards pay customers?\"\n}\n[/block]\nSuperRewards pays out on the 15th of every month, for the two-week period that ended a month prior. \n\nAs an example, earnings for June 1-15, 2014 are paid out on July 15th, 2014. June 16-30th earnings get paid out July 31st. \n\nIf there are significant chargebacks or suspicious behavior, we reserve the right to hold reserves until leads have been approved by advertising partners.\n\n**NOTE: SuperRewards publisher accounts must be owed more than $100 and have 30 days of recent activity to receive a payment distribution.**\n\nWe pay within 5 days of the payment date as occasionally the specified payment date lands on public holidays and weekends.\n[block:html]\n{\n  \"html\": \"<a name='minimum'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Is there a minimum payment threshold?\"\n}\n[/block]\nYes, the minimum payment threshold is $100 before SuperRewards can remit payment. \n\nIn addition, your application must have 30 days of recent activity to warrant a timely payment.\n[block:html]\n{\n  \"html\": \"<a name='methods'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"What payment methods does SuperRewards offer?\"\n}\n[/block]\nSuperRewards supports payments by Bank Wire, Paypal, check and ACH (US only).\n[block:html]\n{\n  \"html\": \"<a name='#payment-info'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"How do I submit my payment information?\"\n}\n[/block]\nYou upload your W9/W8BEN form and input your preferred payment method in your Admin Dashboard, located here: [http://pub.superrewards.com/login](http://pub.superrewards.com/login) \n[block:html]\n{\n  \"html\": \"<a name='currency'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"What currency do I get paid in?\"\n}\n[/block]\nWe pay our customers in US Dollars.\n[block:html]\n{\n  \"html\": \"<a name='bankwire'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"How do I obtain my bank wire information?\"\n}\n[/block]\nContact your bank and advise them you need details to receive an incoming wire. They should be able to tell you exactly what you need to do in order to get a wire completed.\n[block:html]\n{\n  \"html\": \"<a name='international'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Can international sites/apps use SuperRewards?\"\n}\n[/block]\nWe have many international customers who use our worldwide monetization tools. \n\nWhen you sign up make sure you complete a W8 form, which is specifically for those who carry foreign status. The PDF can be found at this link:\n\n[http://www.irs.gov/pub/irs-pdf/fw8ben.pdf](http://www.irs.gov/pub/irs-pdf/fw8ben.pdf) \n\nYou upload this form to your Admin Dashboard ([http://pub.superrewards.com/login](http://pub.superrewards.com/login)).\n[block:html]\n{\n  \"html\": \"<a name='vat'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"How does SuperRewards handle VAT taxes?\"\n}\n[/block]\nWe can generate revenues for our publishers through CPA and Direct Pay. This explains the VAT tax calculation on both:\n\n__Offers:__\nThe user is not purchasing any goods. The user is completing an action in exchange for virtual currency. Since no money is being exchanged, there is no tax liability on the awarded virtual currency.\n\n__Payments:__\nCurrently, we have developed systems and processes in place with our payment processing partners whereby they withhold the VAT portion from their payment to SuperRewards. This VAT portion is then remitted to the local tax authorities. The final payment (excluding any and all VAT) is then issued by SuperRewards to the publisher.\n\nBeginning on Jan 1, 2015, we will follow the new regulations. Changes to EU rules on e-commerce and VAT coming into effect from 1 January 2015 will have an impact on VAT and regulatory compliance, consumer protection, systems design and pricing structures. Under the new legislation the country of taxation of B2C telecoms and electronically supplied services will change to the country in which the consumer is resident (rather than the country in which the supplier is established, under the current rules). This means that, rather than applying a single VAT rate in its country of establishment, an affected business will potentially have to apply the local VAT rate in all 27 member states.\n[block:html]\n{\n  \"html\": \"<a name='implement'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Where can I implement SuperRewards?\"\n}\n[/block]\nBecause the core of SuperRewards is a standard iFrame, it can be implemented almost anywhere. Not only do we have customer apps on nearly every social network, but we also have many standalone websites, flash, MMO and virtual world accounts.\n\nSuperRewards is also not limited to games. We have implementations for subscription-based and other non-game digital content such as video, music or other online services.\n\nIf you have a virtual currency, we can monetize you effectively.\n[block:html]\n{\n  \"html\": \"<a name='customization'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Can I customize the look and feel of my Offer Wall?\"\n}\n[/block]\nYes, our Offer Wall can be customized through CSS controls to maintain the look and feel of your application. We can help with this by mocking up a fully custom look and implementing it - simply email your Account Manager.\n\nWe also offer a direct XML feed which can be used to apply your own style and graphic customizations.\n[block:html]\n{\n  \"html\": \"<a name='offer-rank'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"How does SuperRewards rank offers?\"\n}\n[/block]\nSuperRewards’ algorithm uses demographic, behavioral, geographic and additional information to custom target offers to specific users for maximum payout.\n[block:html]\n{\n  \"html\": \"<a name='offer-choice'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Can I choose which offers I wish to show?\"\n}\n[/block]\nWe advise you focus on filtering offers by using our Categories filters, which your Account Manager can help you tune for your audience.\n\nYou have some granular control over specific offer blocking in the Offers tab of the Publisher dashboard, however we do not generally advise using this if a category makes more sense. We monitor and remove problematic offers system wide on an ongoing basis.\n\nWe optimize hundreds of advertisers and offers, ensuring that only the highest performing and most relevant offers are shown for your app.\n[block:html]\n{\n  \"html\": \"<a name='installs'></a>\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Can I purchase installs from SuperRewards?\"\n}\n[/block]\nYes! contact [info@playerize.com](mailto:info@playerize.com) for more details.","excerpt":"The important little things that don't fit anywhere else...","slug":"faq","type":"basic","title":"FAQs"}

FAQs

The important little things that don't fit anywhere else...

[block:callout] { "type": "info", "title": "Frequently Asked Questions", "body": "####Payments\n1. [How often does SuperRewards pay customers?](#often)\n2. [Is there a minimum payment threshold?](#minimum)\n3. [What payment methods does SuperRewards offer?](#methods)\n4. [How do I submit my payment information?](#payment-info)\n5. [What currency do I get paid in?](#currency)\n6. [How do I obtain my bank wire information?](#bankwire)\n7. [Can international sites/apps use SuperRewards?](#international)\n8. [How does SuperRewards handle VAT taxes](#vat)\n\n####Offer Wall Implementation\n1. [Where can I implement SuperRewards?](#implement)\n2. [Can I customize the look and feel of my Offer Wall?](#customization)\n3. [How does SuperRewards rank offers?](#offer-rank)\n4. [Can I choose which offers I wish to show?](#offer-choice)\n\n####User Acquisition/Installs\n1. [Can I purchase installs from SuperRewards?](#installs) \n\n\nIf you have further questions, don't hesitate to email your Account Manager or [support@playerize.com](mailto:support@playerize.com)." } [/block] [block:html] { "html": "<a name='often'></a>" } [/block] [block:api-header] { "type": "basic", "title": "How often does SuperRewards pay customers?" } [/block] SuperRewards pays out on the 15th of every month, for the two-week period that ended a month prior. As an example, earnings for June 1-15, 2014 are paid out on July 15th, 2014. June 16-30th earnings get paid out July 31st. If there are significant chargebacks or suspicious behavior, we reserve the right to hold reserves until leads have been approved by advertising partners. **NOTE: SuperRewards publisher accounts must be owed more than $100 and have 30 days of recent activity to receive a payment distribution.** We pay within 5 days of the payment date as occasionally the specified payment date lands on public holidays and weekends. [block:html] { "html": "<a name='minimum'></a>" } [/block] [block:api-header] { "type": "basic", "title": "Is there a minimum payment threshold?" } [/block] Yes, the minimum payment threshold is $100 before SuperRewards can remit payment. In addition, your application must have 30 days of recent activity to warrant a timely payment. [block:html] { "html": "<a name='methods'></a>" } [/block] [block:api-header] { "type": "basic", "title": "What payment methods does SuperRewards offer?" } [/block] SuperRewards supports payments by Bank Wire, Paypal, check and ACH (US only). [block:html] { "html": "<a name='#payment-info'></a>" } [/block] [block:api-header] { "type": "basic", "title": "How do I submit my payment information?" } [/block] You upload your W9/W8BEN form and input your preferred payment method in your Admin Dashboard, located here: [http://pub.superrewards.com/login](http://pub.superrewards.com/login) [block:html] { "html": "<a name='currency'></a>" } [/block] [block:api-header] { "type": "basic", "title": "What currency do I get paid in?" } [/block] We pay our customers in US Dollars. [block:html] { "html": "<a name='bankwire'></a>" } [/block] [block:api-header] { "type": "basic", "title": "How do I obtain my bank wire information?" } [/block] Contact your bank and advise them you need details to receive an incoming wire. They should be able to tell you exactly what you need to do in order to get a wire completed. [block:html] { "html": "<a name='international'></a>" } [/block] [block:api-header] { "type": "basic", "title": "Can international sites/apps use SuperRewards?" } [/block] We have many international customers who use our worldwide monetization tools. When you sign up make sure you complete a W8 form, which is specifically for those who carry foreign status. The PDF can be found at this link: [http://www.irs.gov/pub/irs-pdf/fw8ben.pdf](http://www.irs.gov/pub/irs-pdf/fw8ben.pdf) You upload this form to your Admin Dashboard ([http://pub.superrewards.com/login](http://pub.superrewards.com/login)). [block:html] { "html": "<a name='vat'></a>" } [/block] [block:api-header] { "type": "basic", "title": "How does SuperRewards handle VAT taxes?" } [/block] We can generate revenues for our publishers through CPA and Direct Pay. This explains the VAT tax calculation on both: __Offers:__ The user is not purchasing any goods. The user is completing an action in exchange for virtual currency. Since no money is being exchanged, there is no tax liability on the awarded virtual currency. __Payments:__ Currently, we have developed systems and processes in place with our payment processing partners whereby they withhold the VAT portion from their payment to SuperRewards. This VAT portion is then remitted to the local tax authorities. The final payment (excluding any and all VAT) is then issued by SuperRewards to the publisher. Beginning on Jan 1, 2015, we will follow the new regulations. Changes to EU rules on e-commerce and VAT coming into effect from 1 January 2015 will have an impact on VAT and regulatory compliance, consumer protection, systems design and pricing structures. Under the new legislation the country of taxation of B2C telecoms and electronically supplied services will change to the country in which the consumer is resident (rather than the country in which the supplier is established, under the current rules). This means that, rather than applying a single VAT rate in its country of establishment, an affected business will potentially have to apply the local VAT rate in all 27 member states. [block:html] { "html": "<a name='implement'></a>" } [/block] [block:api-header] { "type": "basic", "title": "Where can I implement SuperRewards?" } [/block] Because the core of SuperRewards is a standard iFrame, it can be implemented almost anywhere. Not only do we have customer apps on nearly every social network, but we also have many standalone websites, flash, MMO and virtual world accounts. SuperRewards is also not limited to games. We have implementations for subscription-based and other non-game digital content such as video, music or other online services. If you have a virtual currency, we can monetize you effectively. [block:html] { "html": "<a name='customization'></a>" } [/block] [block:api-header] { "type": "basic", "title": "Can I customize the look and feel of my Offer Wall?" } [/block] Yes, our Offer Wall can be customized through CSS controls to maintain the look and feel of your application. We can help with this by mocking up a fully custom look and implementing it - simply email your Account Manager. We also offer a direct XML feed which can be used to apply your own style and graphic customizations. [block:html] { "html": "<a name='offer-rank'></a>" } [/block] [block:api-header] { "type": "basic", "title": "How does SuperRewards rank offers?" } [/block] SuperRewards’ algorithm uses demographic, behavioral, geographic and additional information to custom target offers to specific users for maximum payout. [block:html] { "html": "<a name='offer-choice'></a>" } [/block] [block:api-header] { "type": "basic", "title": "Can I choose which offers I wish to show?" } [/block] We advise you focus on filtering offers by using our Categories filters, which your Account Manager can help you tune for your audience. You have some granular control over specific offer blocking in the Offers tab of the Publisher dashboard, however we do not generally advise using this if a category makes more sense. We monitor and remove problematic offers system wide on an ongoing basis. We optimize hundreds of advertisers and offers, ensuring that only the highest performing and most relevant offers are shown for your app. [block:html] { "html": "<a name='installs'></a>" } [/block] [block:api-header] { "type": "basic", "title": "Can I purchase installs from SuperRewards?" } [/block] Yes! contact [info@playerize.com](mailto:info@playerize.com) for more details.