{"__v":2,"_id":"546242ddddd31b0800a58dc0","category":{"__v":6,"_id":"54624066ddd31b0800a58db4","pages":["546242ddddd31b0800a58dc0","54624b9dddd31b0800a58dfe","54624e7a9307401000f95fa6","54624ef6ddd31b0800a58e08","54624f589307401000f95faa","546250b0ddd31b0800a58e0f"],"project":"542998547a6b69080076806e","version":"542998547a6b690800768071","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2014-11-11T16:59:18.864Z","from_sync":false,"order":2,"slug":"fraud-chargebacks","title":"Fraud / Chargebacks"},"is_link":false,"parentDoc":null,"project":"542998547a6b69080076806e","user":"54457adca21e4d140055dc89","version":{"__v":9,"_id":"542998547a6b690800768071","project":"542998547a6b69080076806e","createdAt":"2014-09-29T17:35:16.249Z","releaseDate":"2014-09-29T17:35:16.249Z","categories":["542998547a6b690800768072","5433027990d63b1c0030c0f1","5433028190d63b1c0030c0f2","5433028d9a2b451a00ad4508","5433055790d63b1c0030c10a","5461417d37e5bc200049e1e4","54624066ddd31b0800a58db4","54625de66d1f1010002f3901","54d309955616470d0013cc55"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2014-11-11T17:09:49.295Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"basic_auth":false,"results":{"codes":[]},"try":true,"auth":"never","params":[],"url":""},"isReference":false,"order":0,"body":"[block:callout]\n{\n  \"type\": \"info\",\n  \"body\": \"This article is a detailed discussion about **chargebacks**. We want to make sure everyone understands this necessary evil of the business we’re all in, and rather than wait for questions we thought it’d be helpful to provide an outline of how they work and offer you some tips to help minimize them. If you have further issues or questions, email support:::at:::playerize.com.\",\n  \"title\": \"Let's talk chargebacks, shall we?\"\n}\n[/block]\n##What are chargebacks?\n\nThere are many reasons that a charge doesn’t end up being honored, but the most common are the following reasons: \n  * a result of pixel misfires, \n  * direct pay reversals, \n  * inaccurate information provided for certain types of offers and fraudulent activity. \n\nWhen this happens, the advertiser **does not pay us** as they never received the completed offer details, thus we are not able to pay publishers/developers.\n\n##Wait, we don't get paid?\n\nYes, unfortunately an offer or transaction that results in a chargeback won't be paid out as revenue. We've chosen to be transparent about these chargebacks instead of hiding them and taking a larger revenue share to cover them. We've determined this to be in the best interest of publishers (you end up with more revenue this way).\n\n##How do we help you manage chargebacks?\n\nWe have a dedicated internal team that monitors traffic and events in real time to prevent these issues as they happen, and we also make it as easy as possible for you to manage your risk and take preventative measures. It is in every publishers' interest that they do their best to prevent chargebacks, so we try to give you tools that can help make the prevention easier.\n\nWithin your Admin Dashboard you are able to view a list of each chargeback transaction as well as the userid associated with that chargeback. This can be beneficial as you are then able to block that user to avoid any further chargeback abuse. On our end, our dedicated Fraud Department is constantly monitoring user activity to identify abusive users or accounts. In cases in which we spot suspicious activity, we contact you with this information.\n\nIf you ever have questions, you can contact your Account Manager to discuss specific issues.\n\n##What other ways are we working to reduce chargebacks?\n\nPlayerize and Super Rewards take application and offer abuse very seriously. Our stance on fraudulent activity is one where we like to build an open communication with all of our clients. We work to provide quality control.\n\n**We currently implement a three pronged approach to managing fraud and chargebacks.** These procedures are proactive to mitigating abuse. \n\nThe first prong consists of internal reviews of direct pay transactions, click to lead ratios on specific offers and user complaints. \n\nOur second prong involves active investigations conducted with information provided to us from our advertisers where we take action on suspicious activity. In these situations we place users into block lists when they are deemed to be abusive.\n\nOur third measure in combating fraud is our third party detection system. We recently upgraded our fraud systems significantly. Using multiple tools and detection systems, we're able to identify problematic users in real time.\n\nThis allows us (and our customers) to take action on abusive users right away, avoiding chargebacks entirely. We contact publishers if these notifications arise and if we feel it warrants investigation on their end. Please note, it is the publishers choice what to do with the information we provide them, which in this case will consist mainly of User IDs or Account Login IDs.\n\n##Can we get rid of chargebacks altogether?\n\nChargebacks are an unavoidable element of this business we are all in, but we are actively working on a \"No Chargeback\" product for customers. The industry standard cost of chargebacks runs somewhere near 3% of revenue - *more than 80% of our publisher customers* boast chargeback rates **below** the industry average.\n\nIf you happen to incur any chargebacks they will show up in your payments section within your Admin Panel. Our experts work hard to minimize this negative cost.\n\n##Questions?\n\nIf this prompts any questions about chargebacks or strategies to minimize them, our team is always happy to help. Email your Account Manager or [support@playerize.com](mailto:support@playerize.com) at any time.","excerpt":"The most common questions we get about chargebacks.","slug":"chargebacks-frequently-asked-questions","type":"basic","title":"Fraud: FAQs"}

Fraud: FAQs

The most common questions we get about chargebacks.

[block:callout] { "type": "info", "body": "This article is a detailed discussion about **chargebacks**. We want to make sure everyone understands this necessary evil of the business we’re all in, and rather than wait for questions we thought it’d be helpful to provide an outline of how they work and offer you some tips to help minimize them. If you have further issues or questions, email support@playerize.com.", "title": "Let's talk chargebacks, shall we?" } [/block] ##What are chargebacks? There are many reasons that a charge doesn’t end up being honored, but the most common are the following reasons: * a result of pixel misfires, * direct pay reversals, * inaccurate information provided for certain types of offers and fraudulent activity. When this happens, the advertiser **does not pay us** as they never received the completed offer details, thus we are not able to pay publishers/developers. ##Wait, we don't get paid? Yes, unfortunately an offer or transaction that results in a chargeback won't be paid out as revenue. We've chosen to be transparent about these chargebacks instead of hiding them and taking a larger revenue share to cover them. We've determined this to be in the best interest of publishers (you end up with more revenue this way). ##How do we help you manage chargebacks? We have a dedicated internal team that monitors traffic and events in real time to prevent these issues as they happen, and we also make it as easy as possible for you to manage your risk and take preventative measures. It is in every publishers' interest that they do their best to prevent chargebacks, so we try to give you tools that can help make the prevention easier. Within your Admin Dashboard you are able to view a list of each chargeback transaction as well as the userid associated with that chargeback. This can be beneficial as you are then able to block that user to avoid any further chargeback abuse. On our end, our dedicated Fraud Department is constantly monitoring user activity to identify abusive users or accounts. In cases in which we spot suspicious activity, we contact you with this information. If you ever have questions, you can contact your Account Manager to discuss specific issues. ##What other ways are we working to reduce chargebacks? Playerize and Super Rewards take application and offer abuse very seriously. Our stance on fraudulent activity is one where we like to build an open communication with all of our clients. We work to provide quality control. **We currently implement a three pronged approach to managing fraud and chargebacks.** These procedures are proactive to mitigating abuse. The first prong consists of internal reviews of direct pay transactions, click to lead ratios on specific offers and user complaints. Our second prong involves active investigations conducted with information provided to us from our advertisers where we take action on suspicious activity. In these situations we place users into block lists when they are deemed to be abusive. Our third measure in combating fraud is our third party detection system. We recently upgraded our fraud systems significantly. Using multiple tools and detection systems, we're able to identify problematic users in real time. This allows us (and our customers) to take action on abusive users right away, avoiding chargebacks entirely. We contact publishers if these notifications arise and if we feel it warrants investigation on their end. Please note, it is the publishers choice what to do with the information we provide them, which in this case will consist mainly of User IDs or Account Login IDs. ##Can we get rid of chargebacks altogether? Chargebacks are an unavoidable element of this business we are all in, but we are actively working on a "No Chargeback" product for customers. The industry standard cost of chargebacks runs somewhere near 3% of revenue - *more than 80% of our publisher customers* boast chargeback rates **below** the industry average. If you happen to incur any chargebacks they will show up in your payments section within your Admin Panel. Our experts work hard to minimize this negative cost. ##Questions? If this prompts any questions about chargebacks or strategies to minimize them, our team is always happy to help. Email your Account Manager or [support@playerize.com](mailto:support@playerize.com) at any time.