{"_id":"543330a767f20a080097a054","is_link":false,"category":{"_id":"542998547a6b690800768072","version":"542998547a6b690800768071","pages":["542a3de5e677b0080050898f","544e8298de6bac1000236fe9","542998547a6b690800768074","542ab90154d88d140075fbd4","5433300867f20a080097a04b","5433302067f20a080097a04d","544e7ae6de6bac1000236fb5","54330b4990d63b1c0030c129","543da24b31ca981a00a6ffe7","54333238a807e208003e72d2","544e8305bd51b9080037f9cb","54332b234aeeef0800410a73","5433306067f20a080097a051","543db19f31ca981a00a70053","543d31d6a10ab32000b3aa70","54a1f0af50465f1f00bfa3e8","54cfc5925ff7e617002bbda5","54f4f09158e9df0d00917b3e"],"project":"542998547a6b69080076806e","__v":22,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2014-09-29T17:35:16.267Z","from_sync":false,"order":0,"slug":"getting-started","title":"Getting Started"},"parentDoc":null,"project":"542998547a6b69080076806e","version":{"_id":"542998547a6b690800768071","__v":9,"project":"542998547a6b69080076806e","createdAt":"2014-09-29T17:35:16.249Z","releaseDate":"2014-09-29T17:35:16.249Z","categories":["542998547a6b690800768072","5433027990d63b1c0030c0f1","5433028190d63b1c0030c0f2","5433028d9a2b451a00ad4508","5433055790d63b1c0030c10a","5461417d37e5bc200049e1e4","54624066ddd31b0800a58db4","54625de66d1f1010002f3901","54d309955616470d0013cc55"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"user":"542998207a6b690800768069","__v":4,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2014-10-07T00:15:35.228Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","try":true,"basic_auth":false,"auth":"never","params":[],"url":""},"isReference":false,"order":8,"body":"[block:callout]\n{\n  \"type\": \"danger\",\n  \"title\": \"This feature must be requested from your Account Manager.\",\n  \"body\": \"Before you can set up chargeback postbacks, you must email your Account Manager or support:::at:::superrewards.com to have this  functionality enabled on your application(s).\"\n}\n[/block]\nSometimes we will be alerted by an advertiser or payment method that they are rejecting a transaction, usually because they believe the user's action to not be in good faith.\n\nWhen this happens, we deduct the rejected amount from your earnings, but we know this was the result of user behaviour, not your behaviour, so we notify you of the chargeback so that you can take any steps with the user, such as deducting the points from their account.\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Setting it up\"\n}\n[/block]\nThe chargeback postback system works in the exact same way as regular postbacks (see [Notification Postbacks](doc:notification-postbacks)), with one change: __the values being posted are negative__. You can even use the same sample php script we've provided to handle chargeback postbacks.\n\nThe URL is a separate field in your App Settings, so to ensure you're getting the notifications please enter a `Chargeback Postback URL`, as in screenshot below:\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/74NrKP6Tum4T6a5iLkLn_Screenshot%206:29:15,%2012:48%20PM.png\",\n        \"Screenshot 6:29:15, 12:48 PM.png\",\n        \"1498\",\n        \"230\",\n        \"#b0b0b0\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Testing\"\n}\n[/block]\nYou test the chargeback postback with the *Test Chargeback URL* button.  \n\nOnce the chargeback postback has been sent, you should see \"Success!\" as the result. \n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/lmPJ0FNOQPmLBDr9WZ5S_Screenshot%206:29:15,%2012:13%20PM.png\",\n        \"Screenshot 6:29:15, 12:13 PM.png\",\n        \"1142\",\n        \"884\",\n        \"#5eaa49\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]","excerpt":"How we alert you to bad user behaviour, and what to do about it.","slug":"chargeback-postbacks","type":"basic","title":"Chargeback Postbacks"}

Chargeback Postbacks

How we alert you to bad user behaviour, and what to do about it.

[block:callout] { "type": "danger", "title": "This feature must be requested from your Account Manager.", "body": "Before you can set up chargeback postbacks, you must email your Account Manager or support@superrewards.com to have this functionality enabled on your application(s)." } [/block] Sometimes we will be alerted by an advertiser or payment method that they are rejecting a transaction, usually because they believe the user's action to not be in good faith. When this happens, we deduct the rejected amount from your earnings, but we know this was the result of user behaviour, not your behaviour, so we notify you of the chargeback so that you can take any steps with the user, such as deducting the points from their account. [block:api-header] { "type": "basic", "title": "Setting it up" } [/block] The chargeback postback system works in the exact same way as regular postbacks (see [Notification Postbacks](doc:notification-postbacks)), with one change: __the values being posted are negative__. You can even use the same sample php script we've provided to handle chargeback postbacks. The URL is a separate field in your App Settings, so to ensure you're getting the notifications please enter a `Chargeback Postback URL`, as in screenshot below: [block:image] { "images": [ { "image": [ "https://files.readme.io/74NrKP6Tum4T6a5iLkLn_Screenshot%206:29:15,%2012:48%20PM.png", "Screenshot 6:29:15, 12:48 PM.png", "1498", "230", "#b0b0b0", "" ] } ] } [/block] [block:api-header] { "type": "basic", "title": "Testing" } [/block] You test the chargeback postback with the *Test Chargeback URL* button. Once the chargeback postback has been sent, you should see "Success!" as the result. [block:image] { "images": [ { "image": [ "https://files.readme.io/lmPJ0FNOQPmLBDr9WZ5S_Screenshot%206:29:15,%2012:13%20PM.png", "Screenshot 6:29:15, 12:13 PM.png", "1142", "884", "#5eaa49", "" ] } ] } [/block]